Insights

Capturing the Patient Experience: are you building walls between you and your patients?

I want to share this thought-provoking photo that highlights the importance of patient perspective and communication. I took it while...

A doctor rolled his eyes at me. When doctors are burnt out, patients pay the price

I can count on one hand the number of times in my life that I’ve been sick or injured enough to visit an A&E. Two of those visits...

Unlocking the Potential of Patient Journey Mapping: Empowering Care Teams

Also: Avoid These Mistakes and Drive Patient-Centric Change Successfully Undertaking a Patient Journey Mapping exercise is a great way to...

Why a Frank Sinatra song can be key to a successful patient journey…

care.coach is doing some amazing things with human-backed conversational avatars for elderly and disabled patients, and this podcast...

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