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Meet Erika

Founder | Principal

At Patient Success Strategies, I am dedicated to helping healthcare organisations transform their businesses by transforming their patient experience.  

Empowered teams deliver patient-centric care, and this is the cornerstone of my human-first approach to change management.  By staying laser focused on outcomes and quantifiable results, I help you implement worthwhile change that generates results for patients and the healthcare organisation.  

With 18 years of expertise in strategy consulting, sales and Customer Success leadership, I am a master facilitator and change agent who has successfully transformed customer-centric global teams.

As a Stage II breast cancer survivor, I believe that engaging and activating patients—in partnership with empowered teams—is the future of healthcare.  I understand the challenges healthcare organisations face and will create pragmatic solutions that create meaningful results.


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