Making Patient Centred-Care Profitable
Founder and Principal
A cancer diagnosis changes your life, and it certainly changed mine.
As a seasoned strategy consultant and SaaS commercial leader, I have driven transformative changes in corporate clients, boosting profitability and fostering client centricity.
But my journey as a patient unveiled the hardships faced by both patients and healthcare workers.
Now, I envision a future where patient-centered care not only engages patients in their journey to better health but also ensures sustainable profits.
Motivated by this vision and decades of experience in commercial problem-solving and change management, I founded Patient Success Strategies, empowering healthcare providers and businesses to achieve profitable human-centered care.
What We Offer
We empower private healthcare providers to enhance profitability by facilitating human-centred Patient Experience (PX) change management.
Medical Clinics | Medical Device Companies | Health & Wellness Businesses | Home Healthcare | Nursing Homes | Digital Health | Insurance Companies
Why Patient-Centred Care is a Win-Win
Workshops and Training:
Engage Your Team to Engage Your Patients
Problem Solving that Gets Results
“Erika's ability to problem solve from a client's perspective helped me shape better company strategies.”
- Jing Zhi Chua
Founder of Active Ageing School ALLWIN.co
“Thanks to Erika's vast knowledge in customer journey analysis and her genuine desire to grasp our business, we received valuable strategic insights and solutions. This prompted us to thoroughly review our operational and hiring processes, in defining and delivering amazing customer experiences.”
- Sharad Govil
Group CEO, Amazing Hearing Group